TSC>Direct Service and Customer Support During the Coronavirus(COVID-19)

TSC>Direct places the highest priority on the well-being of our customers, employees, and community.  With the mounting concerns surrounding the Coronavirus (COVID-19), we are closely monitoring the information provided by the Centers for Disease Control (CDC).  We are taking every precaution to protect the health of our employees to ensure the continuity of operations. We are committed to being responsive to the needs of our customers and employees as the situation evolves.

TSC>Direct has long had robust business continuity and emergency procedures in place. Over the past weeks we have been implementing those plans and ensuring their effectiveness.   In support of social distancing and flattening the curve, our employees are working from home. With everyone’s well-being in mind, our office is closed to visitors. The TSC>Direct team remains available by telephone to assist you with all of your insurance needs.

Connect with Us

Online at www.TSCinsurance.com

• Apply for a new automobile or homeowner policy
• Make Payments
• Report a new automobile claim
• Report a new homeowners claim
• Complete your new policy application
• Complete your renewal questionnaire

Through Email

• Quote@TSCinsurance.com – When shopping for insurance with us
• Service@TSCinsurance.com – For assistance with your existing insurance policy-
• Claims@TSCinsurance.com - For assistance with an existing claim

By Telephone

• 1-800-Join-Now
• 516-681-9400
• 718-895-0036

Be Alert

Unfortunately, scammers are preying on fears surrounding the coronavirus. These scams may use emails, texts or social media posts. Their message may promise important information, offer protection products or ask for a donation. Their goal is simply to get your money, your information – or both.

What To Do

• Only open emails from a sender you know and trust. This goes for opening attachments and links.
• Watch out for emails claiming to be from government agencies saying they have information about the virus. Instead visit the websites of the Centers for Disease Control and Prevention and World Health Organization.
• Ignore incoming calls and texts from numbers you do not recognize. 
• Don't share personal information, like passwords, credit card numbers, or bank account information over the phone, in an email or in a text. And do not send money to someone you do not really know.
• Contact providers directly before purchasing unsolicited insurance policies or changing the terms of current insurance policies
• TSC>Direct is here to answer questions about your automobile and/or homeowners policy

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate those on the front line working to contain this coronavirus. We want to do our part to help alleviate the adverse impact COVID-19 may have caused our customers by working to accommodate those experiencing financial hardship caused by COVID-19 through such actions as extending due dates and offering payment adjustments to avoid policy cancellation.

Thank you for being a valued TSC>Direct customer.