Updated May 26, 2020
TSC COVID-19 Giveback: A one-time premium credit equal to 15% of three months- worth of premium will automatically be applied to your policy. No action is required on your part. We will adjust your billing invice and notify you when the credit has posted.
Please check your coverage effective dates. The TSC COVID-19 Giveback will be credited towards the following:
Updated: May 13, 2020
For nearly 35 years, TSC>Direct has had the privilege of serving New York customers, neighborhoods, and communities. Together we’ve faced our share of challenges - from natural disasters, to economic downturns, and now a global pandemic. Through them all our commitment to supporting you, our valued customer and neighbor, has not changed. We stand with you during this unprecedented time.
TSC>Direct recognizes that you are driving less as a result of the “stay-at-home order”. In response, we gained state approval to give back 15% of three months- worth of premium. The TSC COVID-19 Giveback applies to:
The giveback credit will automatically be applied when your new business or renewal policy is issued. No action is required on your part. If you’ve already received your May 15, 2020 or later policy period, the credit will be applied to your policy within a week.
Updated: May 4, 2020
We’ve all been affected by COVID-19 in one way or another. We understand that many of our policyholders are experiencing financial hardship. We remain ready to assist you during this difficult time. Here are a few of the adjustments we’ve made.
A COVID -19 policy adjustment is in the works! Pending state approval, TSC will give back 15% of three months- worth of premium on renewal policies effective May 15, 2020 to May 14, 2021 and on new business policies written effective May 15, 2020 – November 14, 2020. Policyholders will have the option of redirecting their credit to charity. We will also waive comprehensive and collision deductible for any health care worker involved in an accident while driving to and from work, or in the line of duty, while the state of emergency is in effect. No action is required on your part. The policy adjustment will automatically be applied to related policies.
Thank you for being part of the TSC family. We will continue to keep you updated
Last Updated: April 8, 2020
We’ve been thinking a lot about you lately — our customers, our employees, and our community. We continue to place the highest priority on your well-being. We’re in this together.
WE ARE YOUR NEIGHBORS – WE ARE NEW YORKERS TOO.
We understand that many of our insureds are facing financial hardship as a result of the COVID-19 pandemic. If you are an affected policyholder, we are here to help.
If you are not able to make a timely premium payment, and can demonstrate financial hardship as a result of the COVID-19 pandemic, you may choose to pay what you can or delay your full payment without penalty – no late fee, no reporting to credit or debt collection agencies regarding such premium payment. Just email customer service at Service@TSCinsurance.com letting us know what your situation is and we will rescind any cancelation notice you receive through May 28, 2020.
If you are enrolled in automatic payments, your payments will still occur as usual. If you need to stop automatic payments, let us know. You can do so by emailing us at Service@TSCinsurance.com or calling 516-681-9400 or 718-895-0036. When you’re ready, don’t forget to re-enroll in automatic payments to receive the benefit of a reduced installment fee.
If you have automatic payments scheduled through your bank, you need to get in touch with the bank to stop or edit the payment.
If you are an affected policyholder, and you did not make a timely premium payment due to financial hardship as a result of the COVID-19 pandemic, we are committed to do our best by offering you maximum flexibility. Please contact us at 1-800-864-6669, option 3.
Thank you for being part of the TSC family. We will continue to keep you updated.
Last Updated: March 20, 2020
TSC>Direct places the highest priority on the well-being of our customers, employees, and community. With the mounting concerns surrounding the Coronavirus (COVID-19), we are closely monitoring the information provided by the Centers for Disease Control (CDC). We are taking every precaution to protect the health of our employees to ensure the continuity of operations. We are committed to being responsive to the needs of our customers and employees as the situation evolves.
TSC>Direct has long had robust business continuity and emergency procedures in place. Over the past weeks we have been implementing those plans and ensuring their effectiveness. In support of social distancing and flattening the curve, our employees are working from home. With everyone’s well-being in mind, our office is closed to visitors. The TSC>Direct team remains available by telephone to assist you with all of your insurance needs.
Online at www.TSCinsurance.com
Through Email
By Telephone
Unfortunately, scammers are preying on fears surrounding the coronavirus. These scams may use emails, texts or social media posts. Their message may promise important information, offer protection products or ask for a donation. Their goal is simply to get your money, your information – or both.
Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate those on the front line working to contain this coronavirus. We want to do our part to help alleviate the adverse impact COVID-19 may have caused our customers by working to accommodate those experiencing financial hardship caused by COVID-19 through such actions as extending due dates and offering payment adjustments to avoid policy cancellation.
Thank you for being a valued TSC>Direct customer.
